What Our Customers Are Saying
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Larry Johnson, Attica, NY
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Our children purchased a pontoon boat rental for us as an anniversary gift. We had a wonderful time and the staff at Silver Lake Marine was helpful, friendly and accommodating. The boat was luxurious and provided us a great experience as we toured the lake several times and relived great memories from our past.
We've already recommended a rental to some of our friends. Thanks so much!Tom Jan Dennis, Spencerport, NY -
I have purchased three boats from SLM all great boats and great service. Last year my pontoon boat was T-boned by a Jet Ski, no injuries except the Starboard pontoon, it had to be replaced. The guys worked tirelessly to find a pontoon to match, well they did and we cant be happier, Thanks to the whole SLM team for a job greatly done.
Bill Lawrence, Batavia, NY -
Im on my third boat over the last eight years. I have nothing but praise for this dealership. They always treat me as if I was their most important customer, even though Im definitely a budget conscious spender. I especially appreciate their willingness and enthusiasm to help this newbie learn the ropes. Everyone is friendly and helpful. No request or problem is too onerous or trivial. Skyler Gross in particular has kind of taken me under his wing to make any and all interactions pleasant and enlightening. He has saved me money over the years by helping me learn the realities of the boating market and making informed decisions.
David Rose, Henrietta, NY -
If you need anything definitely deal with James! He will get you what you need for your boat !
Dustin Brown, Silver Springs, NY -
Made the entire experience a family affair. From the time of interest of the craft, to the time of delivery of boat the entire establishment treated us like family. This was true even before the actual purchase of the boat. Made sure entire experience was painless and up front.
Mark Trowbridge, DELEVAN, NEW YORK -
Sam in sales was excellent! We met Sam when we purchased our first boat and made sure we returned when we were ready to upgrade to our next boat. Sam and Silverlake Marine are excellent to work with, respectful and trustworthy!!!!
Amber Corbin, Rush, NY -
Great experience. Quinn and his staff are excellent in what they do. Beautiful facility! Very proud to have this business in our community!
Dean DeGroff, Castile, NY -
This was our 1st boat purchase at a dealer, and we couldn't be happier with the experience! Sam was the best, helpful, and answered all of our questions! I would highly recommend Silver Lake Marine for any of your boating needs!
Lori Solazzo, Blasdell, NY -
I just purchased a 2022 pontoon boat and couldnt have had a better experience. Sam was easy to work with, very knowledgeable and made everything easy, right down to where to go for insurance. Everyone at Silver Lake Marine is very nice from the president who stopped in to say hi to Mike who delivered my boat. Thank you for a wonderful experience. I would highly recommend Silver Lake Marine to anyone!!
Lisa Funke, Batavia, NY -
As first-time boat owners, Sam Monteleone answered each and every question we had. From guiding us as to what boat would fit our family, to what the costs associated with being a boat owner would be, to equipping the boat and then most importantly.....He spent well over an hour with us explaining every detail of the boat as well as the trailer. We totally encourage anyone who's contemplating becoming a boat owner, talk to Sam!
Jeff Cheryl Fagan, Perry, NY -
We had a very satisfying experience dealing with Quinn and his staff. The help in picking and buying a boat and receiving the boat was a fun time as it should be.
ronald norton, Perry, NY -
Very friendly group, sales people were great. The whole experience of buying a boat was smooth. I would recommend your place to my friends
Karl Keys, Springville, NY -
We had an upgrade scheduled for our 2100 Raptor adding a 15hp kicker motor & Side Imaging Sonar unit. Logistics is a huge part of us doing business with SLM as we have a 3 hour, one way drive to their shop. When their service department developed last minute schedule issues, a member of the management team stepped up to the plate, returning to "the tools" and ensured our install was completed properly & on time. There's not a lot of business' today willing to make this type of sacrifice.
We highly recommend SLM.Robert Vezendy, Richland, NY -
We have been to other dealers and treated disrespectfully and/or rudely. From the first moment we opened the doors at Silver Lake Marine we were welcomed and treated very well by our Salesman, Sam. Sam went over everything our new boat has, made sure to answer any questions we had, and is a pleasure to work with! Our new Crestliner 1850 Super Hawk is absolutely amazing!!! Quinn, President, also made sure to introduce himself and welcome us to the Silver Lake Marine family which we are so very happy to be a part of!!! We definitely recommend Silver Lake Marine to anyone!!!! :-)
Ben Laura Wick, Salamanca, NY -
We knew we wanted to purchase our new boat locally and we are so glad we did! Sam is the real deal, he truly cares about you and wants to be sure you are buying exactly what you want, not just what he has in his showroom. He covers everything from A-Z so nothing is forgotten along the way. We picked up our boat on the coldest, rainiest day this Spring and despite the weather, Sam stayed out there and made sure my hubby understand everything before he left. He is passionate about what he does, you are not just a sale to him, you are like family. If we have a question, he always answers or returns the call. We are lucky to have Silver Lake Marine just a stone's throw away from us... thanks again for making this a great experience for us, Sam! Lou and Diane
Lou and Diane George, Silver Lake, NY -
Quinn was awesome! Guided us through the buying process and at no time were we hurried or made to feel like a hassle. We received our brand new Crestliner 1850 Super Hawk today and I could not be more ecstatic! Dealing with Quinn was more like dealing with a close friend than a salesman. I highly recommend Quinn and Silver Lake Marine!
Christopher Hare, Medina, NEW YORK -
We couldnt be happier with our new purchase..Skyler answered all our questions.The whole experience was great.He took time to take us out first and then we went over every control so we left knowing how to operate our boat.Quinn came in a introduced himself and that felt like a nice family atmosphere..Would recommend anyone looking for a boat to go and see them.We will let people know where we bought our boat and will be customers for life..Thank You
Jerry and Kim Goedtel, Alden, NY -
Sam is great!! We love our new (used) Sea Ray and couldn't be happier! Sam was awesome to work with and the entire staff did a great job from detailing the boat to installing our extras. Overall a great experience. Thanks Silver Lake Marine!!
Ward Fitch, Orchard Park, NY -
I visited various dealerships and Silver Lake was by far the friendlies and most willing to work with me regarding my purchase. Sam was very knowledgeable of the Crest line and made me comfortable about my purchase, he spent a lot of time working with me an never tried to pressure me into a sale. They seem very genuine and willing to stand behind their product, I look forward to seeing them in the near future when I bring my friends there to purchase their boats.
Allen Arsenault, Wheatfield, NY -
We had been looking for a crestliner 2250 authority for weeks, We called around and was very disappointed, especially in the mannerism of other marinas. Then we found Sam, @ silver lake marina and right away we were treated like family .he was awesome, took his time to answer all my questions over the phone not knowing if I was going to buy a boat or not .To make along story short we bought the boat over the phone .Sam's honesty is what sealed the deal and made my drive from Michigan to New York headache free. He went above and beyond to make sure i was satisfied, thank you sam .Also Let me tell you every one at silver lake marina was super friendly and would recommend boat buyer's to check them out. Ps i will be sporting my silver lake marina t shirt .
Maher Gaggo, 4049 abby, MI -
Came home with my first pontoon boat and couldn't be more happy with the experience. Every other dealer in region acted like they were doing me a favor by talking to me about their inventory. Everyone from Marcia to Mike to Sam to Quinn. Anyone who asks me will know for sure where I bought my boat from!!!
Kristen Brown -
I want to share my experience with Silver lake marine, I had an issue with my pontoon boat and stopped over to see what they be able to do for me. They dispatched their service boat between calls on a busy morning to my dock to quickly rectify a simple issue. They saved the day for us as I had grandchildren ready to tube. I cannot say how great their customer service is! I bought a used boat from them before last season from Sam and from the first conversation to the last I was treated no different than if I bought the most expensive boat on the lot. They are in business not because they are the only one on the lake it is because they provide first class customer service and they listen to your needs and sell you what you want. Even getting gas all of their employees are friendly and do everything they can to make your experience the best it can be. Please share this information as you will not be disappointed with dealing with this organization! Great job!
Kevin Diana OGrady, Mt Morris, NY -
My experience working with Skylar at Silver Lake was great. He is helpful, knows his products, responds to emails, texts and phone calls. I love my new boat and my experience I had at Silver Lake Marina.
kyle smith, hilton, NY -
We have dealt with Silver Lake Marine for 35 years, including sales and service. The staff is knowledgeable, helpful and very friendly. They are accommodating and continually concerned to make sure that our experience is a good one. We wouldn't even think about going anywhere else.
Gregg McAllister, Batavia, NY -
We have valued the owners and staff of the Silver Lake Marine for years! Jane, and now Quinn, and other staff have treated us with warmth and friendship as well as professionalism and fairness. We have purchased several boats from them and have been extremely pleased with their suggestions and offers. I am writing now to praise them for their attention to a problem our boat had. Our son and grandson were visiting us at the lake for just 2 days, when our boat wouldn't start. After talking with them via phone and checking the battery which was ok, there seemed to be a "little" thing preventing the boat from starting. Early in the morning on July 4th! Quinn and Bruce were at our door, arriving to fix our boat! Within a very short time they determined and fixed our problem! What dedication to customers to actually come to our home on a holiday morning. We were so very humbled and grateful that now our boat could be driven and enjoyed by our son and grandson. We couldn't speak more highly of the Bellamy family and highly recommend Silver Lake Marine to any who are looking to purchase a boat or have one serviced. (PS As we went down the lake, we noticed they had pulled up to another cottage, probably to look at their boat as well. Later in the day our boat again did not start, so Bruce is coming to our dock to replace a part or figure out what's wrong.)
Suzanne West, East Amherst, NY -
My wife and I have been looking to upgrade our boat for the last few years. All of the dealers we've gone to acted like they didn't care if they sold us a boat or not, that is until a friend suggested Silver Lake Marine. I couldn't believe how well Quinn treated us. From the minute we walked in, Quinn and his staff were very friendly, professional and trustworthy. Quinn worked to get us an awesome deal. We were very comfortable here and will be recommending Silver Lake Marine to everyone. We just picked up our new boat from him today! Thanks to welcoming us into your family!
Don & Beth (the Donfather)Donald Schrader, Swain, NY -
Silver Lake Marine has gone out of their way to assure a great experience. Skyler has always gone out of his way to make sure the buying process is enjoyable. He personally delivered to Conesus Lake and spent time going over every feature and answered all my questions.
Charles Braun, CONESUS, NY -
Excellent all around!! Would very much recommend others to do service with them.
Gary Kludt, Kendall, NY -
Silverlake Marina has the best customer service Ive ever encountered in the boating industry. They go the extra mile every day, to make sure their customers are happy and satisfied .
Ken Heer, Williamsville, NY -
Sam M at Silver lake marine was very easy to work with, he made every effort to schedule around our time frame, answered all of our questions and followed through! The overall relaxed atmosphere at Silver Lake Marine made the buying experience easy without being pressured to buy! I give them 5 stars!
Pat Casillo, Depew, NY -
Sam was so great to work with! He reached out to me based on my search on the Crestliner website. He was very flexible and responsive to my inquiries! I would totally recommend Silver Lake Marine to friends and family. Our boat purchase was a pleasant and seamless experience and the walk through once we picked up the boat was both fun and informative despite the foggy day!
Patti and Bob Pettifer, Rochester, NY -
I was very pleased with the experience. Salespeople were very prompt and courteous. I recommend them to all others
Gary Eckert, Holland, NY -
Our hats are off to ALL of the crew at Silver Lake Marine. Thank you soooo very much for making our boating once again a very pleasurable time. If we could give you more than a 5 star rating we certainly would. The transition including sales etc. of our boat to a newer boat was outstanding! You all treated us like Kings and Queens instead of just selling us a boat for profit like many other Marinas do. A couple slogans come to mind with our purchase of the boat from you, THIS BUDS FOR YOU and WELL BE BACH. Thank you also for accepting us so graciously into your family. We are overwhelmed with happiness and have been boating as much as our busy lives have allowed. If anyone is reading this, I would like to make a suggestion. Go to Silver Lake Marine before you decide to buy a boat! You will not regret the experience with them. They are very experienced and professional and will definitely take care of all your needs for boating. Thank you again! Your Friends and Family, Clair and Debbie Beeman
Debbie and Clair Beeman, Castile, NY -
We have never experienced the level of customer service that we did until we met Quinn and Sam. Everything from showing us around, to test driving the boat before we took it home. They were honest, and friendly and explained everything, and answered our many questions. The shop was beautiful! We bought a 2018 Crestliner...love it! They gave us the accessories we needed to have when we are on the lake. This Marine is a top- notch business, and we highly recommend them to anyone interested in a boat! Thank you Sam and Quinn!!
Jim and Tracy Thompson, Dalton, NY -
I have known Quinn and Silver Lake Marine for over a decade. Finally I was in a position to shop for a good pre-owned bow rider. Quinn was my only choice as the go to guy. He found me a great boat. He made myself and my wife very comfortable with the boat. Nothing was too big or too small. We don't feel like customers, we feel like family. Quinn, thank you for everything.
Jason Wise, Reading, PA -
Our experience with Silver Lake Marine was awesome! Quinn Bellamy and staff are very knowledgeable, professional, and courteous. Their varied inventory of boats are well made, attractive, durable, and comfortable. Convenient winterizing and storage. We have had our older boat serviced and well maintained by their service department, and are very excited to have many years of enjoyment on our new Premier Pontoon boat! We highly recommend this marina and staff!! Dan and Mary Stavisky <><
Dan and Mary Stavisky, Port Allegany, PA -
I had my boat stored at Silver Lake marine last winter, and brought it home in May. After I got home with the boat, I noticed that both sides of the rub rails were marred up. I know it wasn't like that when I took it to them last fall. I called Quinn and explained what had happened. Quinn bent over backwards to help me correct the problem. I'm just not used to getting such great co-operation. I work at a car dealership, so I know that customer service is one of the most important traits to have to be successful. I rate Quinn and his crew, a 10 out of 10, for customer service. I recommend then to anyone looking for a boat or getting your boat serviced.
Brian Lemcke, Rochester, NY -
had a wonderful experience with the Silver lake sales staff . SKyler Gross was wonderful to work with and the dealership is very friendly. Both my son Brad and myself are extremely pleased with our purchase of the Crest Liner1850 Raptor!!!!
LETS GO FISHING !Mike Rink, Avon, NY -
Just picked up our 1st Crestliner from SLM, hope the boat turns out as good as the brand reputation. We know we bought from the right folks; Quinn & his staff were friendly,knowledgeable and a pleasure to work with. No high pressure sales pitches just great customer service. Whether it was emails or phone calls the response time was top notch. The 2 hour+ shakedown cruise was fantastic, Quinn covered everything from bow to stern.
Denis Gordinier, Henrietta, NY -
We have known Jane , Jim and Quinn for many years and they are great sales people and very honest and just very nice people. We are customers and have become friends. No wonder they are successful. Just down to earth people.
James Weinkauf, Brockport, NEW YORK -
Skyler made us feel like we were in control of the sale. No pressure, only total cooperation. He was like " Here is what I have for sale, what can I do for you?". The whole shopping and buying experience was a pleasure. Highly recommended.
Brian Lemcke, Rochester, NY -
Hey Quinn,Just got home from picking up the boat after your technicians tracked down the leak in the boat. You truly went the extra mile in covering the whole thing, parts and labor. I was thinking that we bought a used boat and of course on used anything parts get old and fail...it is the nature of things built by humans, but you told me you would take care of it and take care of it you did.It is your commitment to customer service that keeps people coming back year after year. Thanks again,Tim and Trish Hayes
Tim Trish Hayes, LeRoy, NY -
Quinn,We couldn't be happier with our purchase from Silver Lake. I was at a doctor's appt this week and the nurse was saying that her husband is retired and she's looking to buy him a boat...Tim and I both spoke up right away and told her to go to Silver Lake Marine (hope she does). Can't wait for nice weather to get out on the boat. Having a boat again, especially this summer with having a cottage for the season, will be great. It took us a long time to get to this point in our lives where we will have time to enjoy the summer...Tim's line of work wasn't great for being able to get out in the summer too much and do fun stuff (you know all to well about summers being busy). We are thankful you and Silver Lake Marine have been there for us through the years with your quality of products, service and staff. Wish everyone at Silver Lake Marine happy holidays for us and we hope you and your family have a great Christmas!Tricia and Tim
Tim and Tricia Hayes, LeRoy, NY -
We had a wonderful experience purchasing our Premier pontoon boat at Silver Lake Marine!!! Quinn and the staff listened to what we wanted and came through for us. We visited many other larger marines but were most pleased with what we encountered here. Would recommend to anyone!!!The Daugherty Family
Greg Gary Beth Daugherty, Castile, NY -
My wife and I went to the Rochester Boat show 2 years ago as we were interested in researching pontoon boats. We were "rookies" but had been doing a bit of research. The first dealer we talked to was Quinn Bellamy (Silver Lake Marine. Quinn was most helpful in answering all the questions we had at that time. When we couldn't think of anything else to ask we decided to roam around and check out the other pontoon dealers. When we finished checking out all the other pontoons, my wife and I talked and decided that the only dealer we were interested in continuing discussions was with Silver Lake. The reason that we returned to Quinn was because of his genuine willingness to provide us with information. I didn't get a sense of someone trying to "sell" us something or someone pressuring us into a decision. It may sound strange but is was like sitting down with a "friend" who was more interested in us making whatever decision was right for us. The result was that we walked away a proud owner of a Premiere Pontoon boat. We have been VERY happy with the boat and can't speak highly enough of the customer service then and to this day! We highly recommend if you are interested in a purchase -that you talk to Silver Lake Marine before making a final decision - you will be happy you did! Tim & Linda Wagner
Tim Linda Wagner, Rochester, NY -
If I could give more than five stars I would!! My wife Julie and I just took "temporary" ownership of our new Premier Sunsation 230. Being as impatient as I am, I couldn't go all winter without tinkering with it, so Quinn went above and beyond and stuffed this huge boat in our garage. We couldn't be more pleased with the service we received at SLM and can't wait until spring when it goes back down to the Marine to be rigged and put in the water. THANK YOU SLM!!Tedd and Julie Phillips
Tedd -
Silver lake marine is absolutely the best!! Would not consider a purchase with any other marine. We looked for a boat at several different places and their customer service exceeds all others. The time and patience Quinn and Skylar shared with us will not be forgotten. We were given time to look around and ask questions without haste. We picked up our Bryant 198 yesterday and was on the lake with Quinn. The quality and detail on the Bryant is amazing. He took so much time to make sure we all understood everything as well as drive the boat. Looking forward to storing and maintaing my boat with the at seasons end. Maybe next year we will trade up for the Calandra. Thanks to everyone at Silver Lake Marine for a job well done!!
Johna
Entire staff is top notch and made our day on the water memorable